TENCONIC JOURNAL
Ideas, questions, and practical guides for putting enterprise AI to work.
20 articles
Agents & operations
An assistant serving multiple customers needs shared knowledge without mixing contracts or records. A customer name in the prompt does not enforce isolation. Test retrieval, reads, updates, and derived data across the boundary.
Agents & operations
A good demonstration is different from reduced operating effort after purchase. Use a PoC to establish task performance under realistic conditions and connect the evidence to acceptance criteria.
Agents & operations
Reloading yesterday’s conversation does not establish a safe restart point. Verify completed steps, external changes, and current permission before continuing interrupted work.
Agents & operations
Generating an answer and changing a customer record carry different risks. Separate reading, proposing, executing, and approving before introducing an agent into business systems.
Memory & personalization
When AI gives an unsuitable answer, more training is not the only possible response. Separate the need for current evidence, consistent task behavior, and information retained across sessions.
Memory & personalization
Personalization is not indefinite retention of every conversation. Reuse information that serves support work within the right scope, without turning temporary circumstances into permanent customer traits.
Memory & personalization
One successful recall does not establish operational readiness. Verify correction, changing decisions, conflict handling, and whether deleted information stops influencing later work.
Memory & personalization
The next conversation may need confirmed decisions and their rationale rather than the entire chat history. Define what to retain, where it applies, and how it changes.